Summary Heating or eating: What does the cost of living crisis means for residents living in Knowsley? • 75% of people told us they felt financially worse off currently compared to 12 months ago• 45% of people told us they were considering reducing or stopping...
We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients. Measuring the impact of advice on client health and wellbeing Download Why are we researching health and...
This year marks the 80th anniversary of the opening of the first Citizens Advice. To celebrate this anniversary Citizens Advice has teamed up with the Liverpool City Region Combined Authority to produce the “Communities and Growth” publication, a report which details...
Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a...
We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money...
Why are we doing this research? Within Knowsley, the percentage of unemployed and economically inactive residents is greater than that of the general Great British population. Of particular note, almost 40% of Knowsley residents are classed as long-term sick, and many...
Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of...
What is Universal Credit? Universal Credit is a relatively new benefit which is set to replace 6 other types of benefits, including income-based JSA, income-related ESA, Income Support, Housing Benefit, Working Tax Credit and Child Tax Credit. If you’re currently...
We are currently working hard on a research and campaign we call ‘The Readability Project’. It is looking at benefit letters and how easy they are for people to understand. We found so many local people have difficulty understanding these letters, they come into...
We’ve been noticing a worrying trend at Citizens Advice Knowsley recently, with a significant number of people visiting us due to their Child Tax Credits (CTC) being stopped without a proper reason. The payments are usually stopped by a company called Concentrix, who...