We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients.
Measuring the impact of advice on client health and wellbeing Download
Why are we researching health and wellbeing?
Health and wellbeing is an increasingly important topic. On average, 1 in 4 people experience mental health problems and mental health is the most commonly occurring health issue for the people who come to get advice from us.
Alongside this, poor physical health is also common: 45% of clients seen by Citizens Advice Knowsley last year had a physical disability of long-term health condition.
National research by Citizens Advice has shown that 4 out of 5 clients report a positive change in their health and wellbeing after receiving advice. We wanted to find out whether the advice we give our clients in Knowsley has the same impact.
How did we do the research?
We used surveys to ask clients about their health and wellbeing when they first came in to get advice. We then contacted them 4-6 weeks later to see if our advice had any impact. In total we interviewed 29 Knowsley residents who came in for help on a range of issues.
We also collected data about our client’s current situation so we could find out issues such as energy security, debt and level of income. You can see the results of our analysis of this data below:
GIF image showing results of health and wellbeing research
We found that our advice had a positive impact on the health and wellbeing of our clients.
On average, the clients we interviewed reported a positive change across all categories. The biggest change reported by clients was for questions about about how optimistic they were about the future and their ability to think clearly.
You can read the results of our report in full here: