Our team of energy advisers are NEA Level 3 trained in Energy Awareness and can assist with the following energy related matters:
- Ways to Lower Energy Costs/Bills.
- Energy Grants.
- Support with energy meters and understanding bills.
- Switching suppliers and switching tariffs.
- Energy Debts and Emergency Support.
- Energy Usage and Efficiency.
- And much more.
Knowsley residents can access the service by:
Emailing for a call back
Calling 0808 278 7839
Visiting our drop-in sessions in Kirkby or Huyton
Everyone will receive a full exploration of their circumstances and referrals can be made to in-house services or to other support which falls outside of the scope of this project.
Community groups can find out further details and how to book sessions by emailing or going to our website.
Citizens Advice Knowsley are able to provide energy advice to Knowsley residents via telephone, email and in person at our advice sites. Group sessions can be arranged for local community groups and home visits are available where appropriate.
We cover a range of issues:
Working with the beneficiary to identify areas within the home where efficiency can be improved, such as insulation options and assessment of individual appliances, including any financial assistance available.
Working to assess current energy usage behaviour and ways to use appliances most efficiently, educate on appliance consumption and monitoring with the aim of reducing overall energy consumption and encouraging the use of smart meters.
Assist the beneficiary in accessing the most cost-effective energy provision, reviewing energy provider costs and payment methods, assistance in switching suppliers (when appropriate), accessing discount schemes and managing energy arrears. Includes assessment of types of meters, breakdown of bill charges.
Rights & Responsibilities
Ensuring that beneficiaries are aware of their rights and responsibilities around energy matters. Including explaining obligations regarding supply contracts, liability for paying the energy bills and assistance in accessing complaints procedures where appropriate.
All clients will receive a full exploration of their circumstances and referrals made to in-house debt advice, welfare benefits advice and financial capability services and to other external support which falls outside of the scope of this project.
Contact Us Today
Get in touch via email, phone or our live webchat.
Office opening hours, drop-in times and locations can also be found on our contact page.