Current Vacancies
Debt Adviser/Trainee
Type of Contract: Permanent
Hours per week: 35 (Full Time) or 24 (Part Time)
Salary: £25,000 – £29,100 p.a. for 35 hours
£17,142 – £19,954 p.a. for 24 hours
Employers Pension contribution of 6%
Citizens Advice Knowsley is funded by the Money and Pensions Service to deliver debt and money advice and are looking to recruit two Debt Advisers/Trainees to provide an efficient and effective advice service to the residents of Knowsley.
Working from our main offices in Kirkby and Huyton, with some community outreach, this is a fantastic opportunity for individuals who have a passion for delivering an exceptional, personalised customer experience. In return for your desire for success, we will make sure you receive all of the training and coaching you need to fit right into our team and to deliver casework covering the full range of debt advice, leading to industry accredited qualifications.
What Are We Looking For?
- Effective oral & written communication skills: with emphasis on negotiation, representing and preparing reviews, reports & correspondence.
- Experience of learning new skills and adapting to a fast paced working environment.
- A good standard of numeracy and literacy.
- Ability to use IT Systems: Microsoft Office – proficiency in Excel, Word and Powerpoint.
- Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards.
- Experience of providing good customer service: Face to Face / Telephone / email
Why Citizens Advice Knowsley?
Things don’t stop with delivering an outstanding customer experience, we believe in working together as one to improve the lives of Knowsley residents.
You will also have opportunities to affect and influence change through being involved in research and campaigns work by providing information about clients’ circumstances through the appropriate channels and recognising the need to identify issues having an impact on our clients’ lives.
To apply please download the job pack and application form below or for further information email recruitment@citizensadviceknowsley.org.uk
Closing date for applications: 26th January 2026
Interviews will take place on Thursday 13th February 2026
Volunteering
We are currently recruiting volunteers for multiple roles in Knowsley.
Volunteering forms the backbone of our service our volunteers provide valuable support to members of the local community. In return, we offer full training for our volunteer roles and the chance to earn vital skills that can help further your personal development. We have a diverse range of roles available that you can choose to apply to.