We’ve been noticing a worrying trend at Citizens Advice Knowsley recently, with a significant number of people visiting us due to their Child Tax Credits (CTC) being stopped without a proper reason. The payments are usually stopped by a company called Concentrix, who...
We have recently compiled a document of all the Welfare Reform changes that have occurred, or will be happening this year. As some of these aren’t the most accessible, we thought it would be handy if we post a short summary of some of the changes on our blog for all...
One of our research volunteers Ellie has been looking at the barriers our community faces when trying to claim benefits, looking particularly at the difficulties that can arise when dealing with the online aspects of benefits. Due to the introduction of Universal...
About the Campaign: In 2015 Knowsley CAB launched the ‘On Hold and Left in the cold’ campaign which aimed to identify problems the public face when making enquiries regarding key issues in people’s day to day lives, such as benefits, tax credits or energy enquiries....
We recently put out a survey on fuel poverty, which is the inability to afford to keep your home heated. The results are in, and we wish to share them with you, as you may find some of these shocking. Here is a video clip you can also watch, giving you an overview of...